Monday-Friday 8AM-6:00PM Weekends/Major Holidays are not considered business day.
Please contact us at firstname.lastname@example.org If you are inquiring information about your order please include the following:
All sales are final. Orders cannot be modified or altered once they are placed. Prices for our products are subject to change without notice.
1. If a product is damaged (manufacturing damage), we will take responsibility and replace it once evidence of a damaged product is provided and the damaged item is shipped back to us (we are not responsible for shipping charge). We cannot replace or exchange used items.
2. If the shipping address provided is incorrect and the package is delivered back to our office, you are responsible for the extra shipping fee for us to ship it again.
3. In case of a return we will only refund you the total amount of the product(s), after discounts, and not the shipping total.
We use USPS for all orders.
Processing takes 3-5 business days (if there is a high volume of orders processing may take up to 7 business days) for all US orders.
Shipping takes 2-4 business days to arrive. We are not responsible for any delays. After it is shipped the package is no longer our responsibilities.
It is USPS responsibility. Any lost, stolen, or damaged packages must be reported as a claim to USPS. 1-800-ASK-USPS® (1-800-275-8777).
International orders may take 4-7 business days to process due to customs paperwork. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather
If the package is returned due to incorrect or insufficient address, a 5.00 reship fee will be applied to send the order a second time. If the package is mis-delivered to the wrong address due to incorrect address left at checkout it is non-refundable.
We are not responsible for custom fees.
We are not responsible for lost, stolen damaged or delayed packages.
By placing your order, you acknowledge you have read and agreed with all of Pretty Weird Cosmetics policy’s.